Shipping Policy

Effective Date: October 01, 2026

One service, one price, no fine print. Here is exactly how a Mynycwebsite order reaches you.

Where we deliver

We ship to all 50 U.S. states. International shipping is not offered, and we cannot deliver to an address outside the United States.

What it costs

Standard shipping is free on every order, with no minimum order value and no weight surcharge. It is the only service we run: there is no expedited, express or next-day option to buy, on any order.

When your order leaves us

Orders are picked and packed within 0-1 business days, excluding weekends and major U.S. holidays. An order placed after 2:00 PM ET is processed on the following business day, and one placed over a weekend is processed on the Monday.

How long delivery takes

Once a parcel is with the carrier, standard delivery usually takes 2-3 business days. That is an estimate rather than a guarantee: distance, weather and carrier load all move it, and a remote address can take a day longer than a city one.

Tracking

A shipping confirmation carrying a tracking number is emailed the moment the parcel is handed over, and you can follow it from that point. The first carrier scan sometimes takes up to 24 hours to appear, which is normal and not a sign of a problem. Our Track Your Order page turns the number into a carrier link.

What is shown at checkout

The product price and any applicable sales tax are displayed before you confirm payment. Nothing is added afterwards: no handling fee, no fuel surcharge, no delivery charge.

What the service does not include

Free standard shipping covers delivery to the address given at checkout. It does not include installation, assembly, in-home placement, or the removal of packaging or old furniture. Please make sure the address is complete and correct, with an apartment or unit number where one applies; we cannot redirect a parcel once the carrier has it.

Lost or delayed parcels

If tracking has not moved for several days, or a parcel is marked delivered and is not with you, write to support@mynycwebsite.com with your order number. We will open an enquiry with the carrier and keep you posted until it is settled. It is worth asking a neighbour, the building manager or the mail room first, since most missing parcels turn up within a few doors.

Questions

• Email: support@mynycwebsite.com
• Phone: +1 (614) 536-6808
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET