Frequently Asked Questions

Sizing and materials

How do I know a piece will fit my space? Every listing gives the measurements we were given, usually in both inches and centimetres. Measure the gap, drawer or shelf you have in mind and compare it with those figures before ordering. It is the single most useful minute you can spend on this site.

What are your products made of? Mostly bamboo, steel, acrylic, polypropylene and other moulded plastics, polyester and linen-look fabric. The material is stated on each product page, along with the cleaning method.

Does anything fold flat or stack? A great deal of it. Fabric bins and dividers fold when empty, trays and turntables stack into a column, and several racks pack down between seasons. Where a piece folds or stacks, the listing says so.

Shipping and delivery

Where do you deliver? To all 50 U.S. states. We do not ship internationally at this time.

What does shipping cost? Nothing. Standard shipping is free on every order within the United States, with no minimum, and there is no expedited tier to pay for.

When will my order arrive? Orders are processed within 0-1 business days, and standard delivery takes a further 2-3 business days.

Can I follow the parcel? Yes. A tracking number is emailed to you as soon as the parcel is handed to the carrier, and the Track Your Order page turns that number into a carrier link.

Payment

Which payment methods can I use? We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Venmo, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The options open to you appear at checkout.

Is the checkout secure? Yes. It is SSL-encrypted and PCI-DSS compliant, and full card details are never stored on our servers.

Returns and refunds

Can I return an order? We accept returns for a manufacturing defect, damage in transit, or a wrong item received, within 30 days of delivery. We do not accept returns for change of mind or personal preference, which is why we push the measuring so hard.

How do I start one? Email support@mynycwebsite.com with your order number and a description of the problem, plus photographs if the item arrived damaged. We review the request within 1-2 business days and send return instructions if it qualifies. Transit damage has to be reported within 72 hours of delivery.

When is the money back? After the returned item reaches us and has been inspected, refunds are issued to the original payment method within 3-7 business days. Your bank may take a little longer to show it on a statement.

Everything else

Are the products new? Yes. Everything Mynycwebsite ships is brand new in its original packaging. We do not offer gift wrapping.

How do I reach a person? Write to support@mynycwebsite.com or call +1 (614) 536-6808 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We answer within 1-2 business days.