Refund and Returns Policy

Effective Date: October 01, 2026

Mynycwebsite sells small, practical objects, and now and then one arrives faulty, broken, or simply not the item on the order. This policy explains what we cover, what we do not, and how quickly each step moves.

1. What we accept

• Manufacturing defect — a flaw in the materials or the workmanship: a seam that fails, a hinge that will not close, a rack that arrives warped.
• Damage in transit — the item left us sound and reached you broken.
• Wrong item received — what is in the box is not what is on the order.

2. What we do not accept

We cannot take a return for change of mind, for personal preference, or because an item turned out to be a different size than you pictured. That is exactly why every listing carries the measurements and the material: check the figures against your own space before ordering, and ask us at support@mynycwebsite.com if anything is unclear. We would far rather answer a question than decline a request.

3. The window

Contact us within 30 days of the delivery date to request a return; requests made after that cannot be processed. Where the parcel arrived damaged, tell us within 72 hours of delivery, because carriers hold us to a short claim window and a late one cannot be recovered.

4. Photographs we need for damage

• The damage itself, clearly visible on the product.
• The outer shipping box, photographed from outside, showing its condition.
• The shipping label, readable.
• The inner packaging and any padding, as it came out of the box.

Please keep the box and the packing material until the claim is settled.

5. How to start a return

• Email support@mynycwebsite.com with your order number and a short description of the problem, attaching the photographs above where the item is damaged.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send return instructions, including where to send the item.
• Pack the item, ideally in its original packaging, and send it back as instructed.
• We inspect it on arrival and process the refund.

6. Return shipping

On an approved return, whether defective, damaged or a wrong item, we pay the return shipping. You will not be charged to send back something that qualifies, and you should not buy a label yourself before we have sent instructions.

7. Refunds

Refunds go back to the original payment method used at checkout; we cannot send one to a different card or account. Once the returned item has reached us and been inspected, the refund is issued within 3-7 business days. Your bank or card issuer may take a few days more to show it on a statement.

8. Replacements, exchanges and credit

We do not run exchanges and we do not issue store credit. Where a qualifying item is still in stock, we will usually offer a replacement instead of a refund, so tell us which you would prefer when you write in.

9. Cancelling an order

If you need to cancel, write to support@mynycwebsite.com straight away. Orders leave quickly, and one that has already been processed or handed to the carrier may not be possible to stop.

10. Contact

• Email: support@mynycwebsite.com
• Phone: +1 (614) 536-6808
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET